If a HADIHA product doesn't bring you the calm you expected, we'll make it right. This policy explains when you can return an item, how to do it, and when you'll get your money back.
This policy is issued in line with the Saudi E-Commerce Law and its Implementing Regulations.
You may return most items within 14 days of delivery. If a product arrives damaged, defective or is not what you ordered, contact us within 3 days of delivery and we will cover everything, including return shipping.
To be accepted, a return must be:
Email hello@hadiha.com with your order number, the item, the reason, and photos if the item is damaged.
We reply within 1–2 business days with approval and return instructions.
Send the item back or hand it to the courier we arrange. Please don't ship anything back before you have our approval — unapproved returns can't be processed.
We pay when the item is damaged, defective, incorrect or incomplete.
You pay when you change your mind, ordered the wrong item, or no longer want it. The cost is confirmed when your return is approved, or deducted from your refund.
Original shipping charges are non-refundable except where the fault was ours.
Once your return reaches us we inspect it within 2–3 business days and email you the outcome.
Approved refunds go back to your original payment method.
Card and Mada refunds appear within 7–14 business days, depending on your bank.
Cash-on-delivery orders (if offered) are refunded by bank transfer to an account in the buyer's name, within 7 business days of approval.
Tabby and Tamara orders (if used) are refunded through the provider, in line with their own terms.
If a return is rejected because it doesn't meet the conditions above, we'll explain why and send the item back to you at your cost.
We exchange items of equal value within the same 14-day window, subject to stock. If you want a different item, the fastest route is to return the original for a refund and place a new order.
Check your order on delivery. If something is broken, leaking, missing or not what you ordered, send us photos within 3 days of delivery. We'll replace it, or refund you in full including shipping — your choice.
You can cancel free of charge any time before your order is dispatched — email us as soon as you can. Once it has shipped, it falls under the return process above.
If we've confirmed your refund and it hasn't arrived, check with your bank or card issuer first, as processing on their side can take a few extra days. If it's still missing, contact us with your order number and we'll trace it.
Company MUHTABAR AL-LABA Ltd.
Al-Isai Center, Prince Sultan Street, Al-Misra District, Jeddah, Saudi Arabia
Email: hello@hadiha.com
Working hours: Sunday–Thursday, 9:00–18:00 KSA
